The book Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst by Rick Brinkman and Rick Kirschner is a guide to dealing with difficult people in a positive and professional way.
The book begins by identifying 11 types of difficult people, including:
- The Aggressive
- The Complainer
- The Controller
- The Know-It-All
- The Negativist
- The Noncommittal
- The Perfectionist
- The Pessimist
- The Silent Treatmenter
- The Victim
- The Whiner
- The Yes-Man
Once the authors have identified the different types of difficult people, they provide specific strategies for dealing with each type. For example, when dealing with an aggressive person, the authors recommend staying calm and assertive, and avoiding getting defensive. When dealing with a complainer, the authors recommend listening empathetically, but avoiding getting sucked into their drama.
The book also provides general tips for dealing with difficult people, such as:
- Setting boundaries
- Avoiding arguments
- Focusing on the other person’s needs
- Using humor
- Taking care of yourself
Dealing with People You Can’t Stand is a practical and helpful guide for anyone who has to deal with difficult people in their personal or professional life. It is well-written and easy to follow, and it provides a variety of strategies for dealing with different types of difficult people.
The book has been updated several times since it was first published in 1994, and it remains a popular and relevant resource for anyone who wants to learn how to deal with difficult people in a healthy and effective way.
Book at Goodreads
